E-Bill Express is our secure payment portal that allows you to pay your monthly premiums online. Invoices are available in E-Bill Express each month. You can make a single payment or set up automatic recurring payments.
Frequently Asked Questions About E-Bill Express
After enrolling in this payment service, when can I start paying my bills?
After you complete your account setup and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending on the billing cycle.
Can I make partial payments or overpay on my account? Yes. On the “Pay My Bill” page, you can indicate if the payment you are making is a partial or “short pay” or an overpayment. If the payment amount matches the amount due, then you do not need to check either box. If you make a partial payment, you will need to continue making payments until the amount is paid in full. If you overpay, a positive credit will appear on your account. You can apply this credit toward future bills.
During the E-Bill Express setup enrollment process, I hit the “Back” button to view a prior screen. Now I can’t log back in because my password is not being accepted. What should I do next?
It is possible the domain of the URL changed when you hit “Back.” To fix this problem, simply start over at the E-Bill Express log-in screen.
You can access it by clicking on the link at the top of this page, or by clicking the button below:
Login to Pay Your Bill
What payment code should I choose?You can access it by clicking on the link at the top of this page, or by clicking the button below:
Login to Pay Your Bill
E-bill payment codes that begin with “O” should be used if the payment you are making is more than the invoice balance. Codes beginning with “SP” should be used if you are paying less than the invoice balance displayed. You can use the “Pay-Now” feature to make a one-time payment to bypass the payment code field.
How can I confirm that a payment has been made?
Once you submit a payment, a confirmation window will pop up to confirm the transaction and provide you with a confirmation number. We recommend that you save or print the page for your records.
How far in advance of the due date should I schedule my payments?
We suggest you schedule your payment for at least 3 business days before the actual payment due date.
How long does it take a payment to post to my health plan account?
Allow at least 3 business days for payments to be applied to your account. Please plan your payments accordingly.
What happens if I do not pay my health plan premium bill?
You should pay any premium bills you have. If you cannot pay the entire amount at one time, you can submit a partial payment. If you fail to pay your monthly premiums, your coverage could end.
What if I forget my password?
Click on the “Password Help?” link on the home screen. Enter your Login ID and the email address that you used when you first set up your account and we will send you an email with a link to reset your password.
When is the money withdrawn from my credit card account?
Payments are withdrawn from your account the same business day or the following business day, after a payment is submitted.
When is the money for the payment withdrawn from my bank account?The funds for the payment are debited from your account on the date for which you scheduled your payment. Keep in mind that you should always have funds available to cover the payment on that date.
Will I receive a reminder that I have an E-Bill ready for viewing and paying?
Yes. You will receive an e-mail reminding you that an E-Bill has been added to your account and is ready for payment
If you have questions about your monthly premiums and/or bills, please call Customer Service at 1-866-907-1906 (TTY: Dial 711) Monday through Friday, from 8 a.m. to 5 p.m.
