Web Privacy Statement and Policy
This policy is generally applicable to Community Health Plan Washington’s (CHPW) collection and use of information about users of our websites. By using CHPW’s website, you agree to this privacy policy. If you do not accept this privacy policy, please do not use our website.
When you browse our website, the site gathers no personally identifiable information about you. Examples of your personally identifiable information include your name, Social Security number, address, telephone number, race/ethnicity, language, account number, employment, medical history, health records, claims information, etc.
We may collect personally identifiable information from you if you submit an online information request form or complete an online survey. In both cases, we capture only the information that you give to us. If you submit an online information request, we will use your information only to fulfill your request. Participation in online surveys is voluntary and does not impact your health care coverage, benefits, or eligibility. CHPW may use your responses to our surveys to improve our services and may use aggregated survey results in marketing or advertising materials. CHPW will not use your personally identifiable information for marketing purposes without your permission.
Exceptions
We might release personally identifiable information you submit to us on this site in these cases:
- We do sometimes share information that you enter with our trusted business partners, who have agreed to follow our privacy policies.
- We will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute, or court order.
- We may also release specific information in special cases, such as if there is an attempted breach of the security of our website, or a threat of harm to you or others.
- For more information about how CHPW protects your personally identifiable information, please review our Notice of Privacy Practices.
CHPW’s websites may contain links to websites that are not controlled by CHPW. This privacy policy does not apply to those websites. How those websites collect and use your information will be explained in the privacy policies of those other sites.
Non-personally identifiable information and the use of cookie technology
We collect non-personally identifiable information through the use of “cookie” technology and/or IP address tracking. Non-personally identifiable information might include the browser you use, the type of computer, smartphone, or other device you are using, your operating system, your Internet service provider, and other similar information. Your member ID number or profile information is not stored in cookies.
We use such information in the aggregate to understand how our users, as a group, use the services and resources provided on our site. When we say we use the information in the aggregate, that means that information from a group of individuals has been compiled and processed so that no one individual’s information can be isolated. We study aggregate information to learn which areas of individualandfamily.chpw.org/ are most popular, which areas need improvement, and what technologies are being used so that we may improve individualandfamily.chpw.org/.
Most Web browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some features of individualandfamily.chpw.org/ may not function properly.
