Contact Us - Individual & Family Plan - by CHPW

Contact Us

We’re Here to Support You

Our local, friendly customer service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.

Attention please:

The URL address of our Cascade Select website is now https://individualandfamily.chpw.org/. To pay your bills online please click here. If you have any questions about logging in and setting up your account, please email our customer care team at [email protected] or call 1-866-907-1906.

If you need special accommodations or materials in another format, please contact us. We’ll be happy to provide our documents in a format that works for you.

Click the section below that best describes what you need.

Current Individual & Family Plan Members

Customer Service is available Monday through Friday, from 8 a.m. to 5 p.m.

Phone: 1-866-907-1906 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to 206-652-7040.

Prospective Individual & Family Plan Members

Our sales and enrollment team is available Monday through Friday, from 8 a.m. to 5 p.m. Our enrollment specialists can answer any questions you may have.

Phone: 1-833-993-0181 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to 206-652-7040.

Our Individual & Family Plan Experts

Our licensed experts can help you enroll, discuss your current plan, explore your plan options, and talk about what you need from your coverage.

Phone: 1-833-993-0181 (TTY Relay: Dial 711) Monday through Friday, from 8 a.m. to 5 p.m.
Email: [email protected]

Current Individual & Family Plan Providers

Customer Service is available Monday through Friday, from 8 a.m. to 5 p.m.

Phone: 1-866-907-1906 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101

Fax: Fax any forms or written requests to 206-652-7040.

Call for Language Assistance

We offer linguistic services in multiple languages at no charge to you. This includes translations of written materials and interpreted customer service by phone.

Call Customer Service at: 1-866-907-1906 (TTY Relay: Dial 711)

➔ Find support in your language.

Mental Health Crisis Helplines

If you are in distress and need help, call the National Suicide Prevention Lifeline. Help is available 24/7.

National Suicide Prevention Lifeline: 1-800-273-8255

➔ Click here to see the crisis phone numbers in Washington state.

 

Report a Web Issue

We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any issues below.

Become a CHPW Individual & Family Plan member:

Need Help? Call us

DID YOU KNOW...?

Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).

CALL NOW