We’re here for every sound
CHPW’s Individual & Family Plans help you pay for hearing instruments and exams, with services to help you tune into your best health.
How it works
With this benefit, you get one hearing exam per year, and one hearing aid per ear with hearing loss every three years. Cost-shares may apply.
Hearing exams
One exam per calendar year.
Hearing instruments
Hearing aids or bone conduction devices.
Device setup and support
Fitting, custom molds, and training.
Get details about out-of-pocket costs and covered services in your plan documents or email us anytime at [email protected].
How to find hearing providers
Start by talking with your primary care doctor to find out what type of hearing provider you need.
It may be an Audiologist (diagnosis and treatment), Hearing Instrument Specialist (tests and fittings), or an Otolaryngologist (cochlear implants*)
If you know what type of care you need, find in-network providers online here:
Prefer to chat with someone? Call us at 1-800-440-1561 (TTY: 711).
Hearing Exams
One hearing exam per year is covered from an in-network provider. A per-visit copay may apply.
Hearing instruments
Different types of hearing instruments are covered, in addition to device setup and support. Coinsurance may apply.
Types of hearing instruments:
- Hearing aids (One per ear, per three years)
- Bone conduction hearing devices
- Cochlear implants*
*Cochlear Implants are covered under Rehabilitation Services for adults and children. Check your Evidence of Coverage and Summary of Benefits for full details.
Device setup and support
Services to help you get started with your hearing device and make sure it fits and works well, including:
- Initial assessment, fitting, adjustment
- Ear molds as needed for best fit
- Auditory training (help to adjust to improved hearing)
These services are covered if you’re planning to get a hearing instrument, or if you already have one, including an over-the-counter hearing instrument.
Access your plan information
From the Member Center, you can manage your health plan and see what’s covered.
Login or register to get started.
We’re here to help
Questions about plans and coverage? Need copies of forms mailed to you? Call us at 1-866-907-1906 (TTY: 711), Monday through Friday from 8 a.m. to 5 p.m.
